Unfortunately, we do not accept any type of insurance or Medicare.

We process all orders immediately and start the shipping process within a few hours if not sooner. Day/Time ordered: Orders after 3pm EST Monday-Friday, on weekends, or holidays will process the next business day

A few possible reasons as to why your order was cancelled/refunded: You did not respond to an important email from Diabetic Saving regarding a time sensitive email. You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice. Order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout): E-mail Address Billing Address Best phone number to be reached at Last 4 Digits of Credit Card/Debit Card Used

Your debit / credit card will only be charged once. If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and is 'pending' (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Rest assured, you’ll only be charged for shipped items.

A couple things could be the issue: Credit card information Billing or shipping address Please double check you're entering in the exact address associated with your card. Most times it is a simple typo, a zip code discrepancy, or not listing the apartment number!

Card Troubleshooting: Double-check all card info Confirm your billing address (especially your zip code) Still not working? Contact your bank and make sure they have the correct info. Other Options: Checkout via PayPal Use another card

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

Unfortunately, we cannot add anything to an existing order. However, if you give our team a call we would be happy to walk you through the appropriate process. You can also just place a new order for the new item.

After you complete the checkout process and reach the thank you page you will receive your confirmation email with details about your order. As soon as your order ships, you will receive an email confirmation* to the email address you entered on your order. You can also check your order status by signing into your account on our website. *If did not receive an email, please check your spam folder and add support@diabeticsaving.com to your safe sender list.

After you place an order, you will receive an email immediately upon checkout confirming you of its confirmation. Further emails pertaining to the status of your order, such as notification once your order is shipped, along with its tracking number for delivery, will be sent to you. Please note that all emails regarding the status of an order will be addressed to the email address you provided at Checkout.

You can track your order by clicking on Track Your Order located on the bottom of our website.

At Diabetic Warehouse EVERYTHING you buy ships FREE via our fast 3-5-day shipping method and as long as your order is placed before 3pm EST it will be shipped the same day it is placed! If you would like to choose a quicker shipping method, we offer UPS Ground, 2nd Day Air and UPS Next Day Air Saver and the cost varies based on your zip code and total weight of your order but the approximate cost will be as follows:

All orders ship the same day they are placed as long as it's before 3pm EST Monday-Saturday. Orders placed on Sunday will be shipped the following business day.

Shipping times are based on the type of shipping selected at checkout. Please note these are estimated delivery times and we cannot guarantee that you will receive your order in the time frame stated below. Unfortunately, shipping companies will vary in how fast/slow they can deliver your package. After we hand your package over to the shipping provider, the time it takes for delivery is completely out of our control.

We ship via USPS and UPS to provide you with the fastest and most reliable service available.

West Babylon, NY

Please do the following before contacting our Customer Service Team: Contact your local Post Office and see if the package has arrived at the facility (please give them your tracking number) Inquire any neighboring units, complex management (for apartments/condos), etc. to see if the package has been misplaced If the package is not found, Diabetic Saving will reimburse you for the full amount that was spent on the merchandise in the form of store credit (minus shipping and handling). A tracking link with the "Delivered" message confirms that what we sent out has arrived at the address you provided, but we will cover your cost with store credit in this specific scenario.

Please notify us at Customer Service (support@diabeticsaving.com) ASAP if you have entered your address incorrectly during checkout. If your package has already left our facility, please see if USPS (for US-Customers) can intercept your package before returning the package back to our facility. You can read more about it here: https://usps.com/manage/package-intercept.htm All orders that have been shipped to an incorrect address will be the customer's responsibility for paying for the shipping fees associated with the order. Once the package returns to our facility, we will refund the order for the total amount that was spent on the payment (minus shipping fees). Diabetic Saving will not be responsible for packages and/or additional fees that are associated with shipment(s) to an incorrect address.

Nope! If you're not home, the driver will leave your package at the door or with your doorman.

All items purchased from Diabeticsaving.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your order, you can return them within 30 days of the purchase date. If you would like to request a return or exchange, please send us a message with your order number. You can read about our full return policy here.

Depending on your banking institution, your refund will be credited back to your original payment method in 3 to 5 business days.

You can reach one of our customer service reps at (631) 517-0073 Monday - Friday 8AM-5PM EST. You can also email support@diabeticsaving.com and we'll get right back to you with a response.

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address or mobile number, and Click “Notify Me” to sign up. You can sign up for notifications for as many items as you would like. We’ll send one email/sms notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.